Refund policy

RETURN & REFUND POLICY – THE VERVE

In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days from the day you receive the goods, without providing any reason.

To be eligible for a return, the item must be unused, unworn, unwashed, in its original condition, with all original tags attached, and returned in its original packaging (if applicable). Proof of purchase or order confirmation is required. We reserve the right to refuse returns that do not meet these conditions.

To request a return, you must contact us within 14 days of delivery at info@theverve.online, providing your order number. Once your request is reviewed, we will provide instructions and the return address. Items sent back without prior authorization may not be accepted.

Return shipping costs are the responsibility of the customer, unless the item is defective or we have made an error.

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed within 14 days using the same payment method used for the original purchase.

We do not accept returns for personalized products, final sale items, or items marked as non-returnable.

If you receive a defective or damaged item, you must contact us within 48 hours of delivery and provide photographic evidence. In such cases, we will offer a replacement or a full refund, including any applicable shipping costs.

For any questions regarding returns and refunds, please contact: info@theverve.online. Business address: Via Hemara 21, 80-280 Gdansk, Poland.