Refund policy
REFUND AND RETURNS POLICY
Last updated: September 1, 2026
RIGHT OF WITHDRAWAL
If you are a consumer, you have the right to withdraw from your online purchase without providing a reason within 14 days from the day on which you, or a third party indicated by you other than the carrier, receives the goods.
To exercise this right, you must inform us of your decision before the 14-day period expires by sending a clear statement to:
Email: info@theverve.online
You may use the model withdrawal form provided at the end of this policy, but its use is not mandatory. Please include your order number where available so that we can identify your order promptly.
RETURNING THE GOODS
After informing us of your withdrawal, you must send the goods back without undue delay and no later than 14 days from the date on which you communicated your decision to withdraw.
Return address:
Ludovica Campanella THE VERVE
ul. Mariana Hemara 21/27
80-280 Gdańsk
Poland
Please contact us before sending the parcel so that we can provide practical return instructions. This does not limit your statutory right of withdrawal.
RETURN CONDITIONS
You may inspect and try on the goods only to the extent reasonably necessary to establish their nature, characteristics and fit, as you would in a physical store.
Please return the goods with their original tags and, where reasonably possible, in their original packaging. The absence of original packaging does not automatically remove your right of withdrawal.
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to inspect and try them on. This may include wearing, washing, damaging or altering the garments beyond a normal fitting.
RETURN SHIPPING COSTS
The direct cost of returning goods following a standard withdrawal is borne by the customer.
We recommend using a tracked shipping service and retaining proof of dispatch. THE VERVE is not responsible for a return parcel until it has been delivered to the return address.
If the goods are defective, damaged, incorrect or otherwise not in conformity with the contract, reasonable return or collection costs will be borne by THE VERVE.
REFUNDS
We will refund all payments received from you, including the original delivery cost up to the amount of the least expensive standard delivery method offered for your order.
Additional costs resulting from your choice of a more expensive delivery method will not be refunded beyond the cost of the least expensive standard delivery option.
The refund will be made without undue delay and no later than 14 days from the date on which we are informed of your decision to withdraw. We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction unless expressly agreed otherwise. You will not be charged a fee for the refund.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalised, as provided by applicable consumer law.
The fact that an item was purchased during a promotion or sale does not, by itself, remove the statutory right of withdrawal.
DAMAGED, INCORRECT OR NON-CONFORMING GOODS
Please inspect your order after delivery. If an item is damaged, incorrect or otherwise not in conformity with the contract, contact us at info@theverve.online and provide your order details and a description of the issue. Photographs may be included where helpful, but they are not a condition for submitting a complaint.
For consumers, the seller is responsible for a lack of conformity revealed within two years from delivery, without prejudice to any more favourable mandatory rights applicable in the consumer’s country of residence.
Depending on the circumstances and applicable law, the consumer may request repair or replacement and, where the statutory conditions are met, a price reduction or termination of the contract and a refund.
Complaints concerning non-conforming goods will be handled free of charge. We will respond to a consumer complaint within 14 days of receiving it, as required by applicable Polish consumer law.
Nothing in this policy limits or excludes any mandatory consumer rights.
EXCHANGES
We do not currently offer a separate direct exchange service for standard returns. If you require another size or product, you may return the original item in accordance with this policy and place a new order.
This does not affect your statutory right to request replacement of goods that are not in conformity with the contract.
CONTACT
Ludovica Campanella THE VERVE
ul. Mariana Hemara 21/27
80-280 Gdańsk
Poland
NIP: 5842889100
REGON: 545589350
Email: info@theverve.online
Telephone: +39 347 338 6175
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the contract.
To:
Ludovica Campanella THE VERVE
ul. Mariana Hemara 21/27
80-280 Gdańsk
Poland
Email: info@theverve.online
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Order number:
Ordered on/received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is submitted on paper:
Date: